The challenge: Managing eligibility and amounts by hand is slow and error-prone.
Eligibility built in
Criteria, amounts and durations managed per beneficiary.
Nonprofits and Government
The targeted assistance card program for nonprofits and governments.
Deliver aid and benefits faster, with spending rules and every dollar tracked.
Trusted by organizations serving their communities
Why prepaid cards for assistance
Get aid to people faster, and know exactly where every dollar goes.
Cheques, cash and paper vouchers are slow to issue, costly to manage and impossible to control once they're handed out. A prepaid Visa card puts funds in beneficiaries' hands quickly, limits spending to what your program allows, and gives you a complete record of every transaction, for one-time help or recurring payments.
Faster deliveryControlled spendingAudit-ready
With Hello
Overcome the challenges of delivering financial assistance.
The challenge: Cash and cheques can be spent on anything.
Controlled spending
Funds used only at eligible merchants.
The challenge: Proving where every dollar went takes weeks of paperwork.
Full traceability
Audit-ready reporting for every dollar.
The challenge: Cheques and vouchers must be reissued for every payment.
Reloadable or single-use card
Issue a card for a one-time disbursement or reload it for recurring payments.
Use cases
Solutions for any scenario.
Food security programs
Put fresh fruits and vegetables within reach of every beneficiary, with funds that can only be spent at eligible merchants.
Emergency assistance
Issue emergency funds in hours, not weeks. Cards are activated the moment they reach the people who need them.
Grants & benefits
Automate recurring benefits with criteria, amounts and durations managed for each beneficiary, without paperwork.
Targeted aid
Direct every dollar where it creates the most value, with full traceability and audit-ready reporting.
One turnkey platform
Disburse anywhere. Control everything in one place.
Hello brings every step of your disbursement program together, from enrolling recipients to audit-ready reporting.
Cards
Cards issued your way
Issue Visa prepaid cards that carry your brand, or choose a generic design for a super-fast turnaround. Limit acceptance to your own merchant network or let the card work wherever Visa is.
Cards issued
Cards1,840
Merchant network128 merchants
Status
Wallets
Funds kept apart
Hold several balances on one card, each with its own rules.
Balances
Groceries$120
Transport$45
Funding
Fund the way that suits you
Prefund, float, fund at issuance or per transaction, to protect your cash flow.
Funding model
Float
At issuance
Per transaction
Web portals
A portal for every participant
Recipients sign up, activate their card and check their balance online, in your colours.
Participant portal
Available balance
$250.00
Activate my card
Disbursement module
Once or on a schedule
Send one-time or recurring payments, individually or in bulk.
Payment schedule
Anna R.$250.00
Next disbursement
Business Suite
Your program, in real time
Dashboards, reports and team access in one console.
Dashboard
API
Plug into your systems
Automate issuing, loads and reporting with our API and webhooks.
POST /v1/loads
{ "card": "crd_8f2", "amount": 250 }
200 OK
Services
We run your program with you.
From kickoff to launch in about six weeks.
- Weeks 1–21
Design the program
We shape the card experience, rules and distribution model around your objectives.
- Weeks 3–42
Set up the platform
We prepare your cards, onboard merchants, and configure portals for a seamless go-live.
- Weeks 5–63
Launch and distribute
Offer physical or digital cards through the channels that fit your audience.
- Ongoing4
Track program activity
See sales, distribution and usage data in one place to support better decisions.
Support that never leaves you.
Your reputation and ours depend on every customer interaction. We’re committed to getting it right.
- Local and bilingual team
- Fast, empathetic answers
- Track record of highly satisfied customers
For your team, at every step
A dedicated team answers your questions from design through growth.
For your cardholders, from launch day
One in-house team answers balance, transaction and replacement requests.
For your merchants, from day one
We onboard participating merchants and answer their questions, so acceptance stays high.
Client achievement
A food assistance program that makes a difference
Hello™
Success stories
Carte J'aime Fruits et Légumes
Food assistance program
The objectives: give people on very low incomes easier access to fresh fruits and vegetables, support healthier eating habits and stronger food security, and validate a government deployment model for direct, targeted economic assistance.
The solution: a pilot program built around a prepaid card that can only be used to buy fruits and vegetables at eligible merchants. Montérégie's public health department (DSPu) coordinated the operational rollout on its territory, with spending controlled and every dollar traceable. This laid the groundwork for an eventual scale-up.
Learn more
Get to know Hello a little better
FAQ
How fast can a program launch?
Typical programs launch in a few weeks.
Do beneficiaries need a bank account?
No. The card works on its own, with no bank account required. It is ideal for beneficiaries who are unbanked or underbanked.
Can the cards be reloaded?
Yes. Single-load cards suit one-time payments, while reloadable cards support recurring disbursements.
How secure are the payments?
Card data is tokenized, transactions are encrypted, and access is role-based with active fraud detection.
Can the experience be branded?
Yes. Emails, forms, onboarding, microsite and card delivery can all carry your logo, colours and messaging.
