A turnkey, omnichannel gift card solution for one mall or an entire portfolio.
Trusted by leading property owners and managers
Why Hello for malls
Your gift card shouldn't just sit at guest services. With Hello, it sells around the clock online, reaches businesses through corporate orders, lives on shoppers' phones, and powers campaigns that bring them back. And you track every sale, balance and campaign in real time, property by property.
Why Hello
The challenge: Traditional mall cards are swipe-only, single-use and single-balance.
Hello's prepaid Visa card has a chip, is tap-to-pay, reloadable and holds multiple wallets. Tenants accept it on the terminals they already use, from day one.
The challenge: Sales and balances are scattered across systems.
Follow in-mall and online sales, balances, spending by merchant, customer insights and much more. Everything is in real-time reports.
The challenge: Large providers offer little hands-on support.
Hello's Canadian team supports you at every step, from setup and day-to-day operations to strategic guidance.
The challenge: Legacy programs are hard to scale or update.
Advanced tools and a platform built to scale. Expand to new properties and add new features whenever you're ready.
Core platform features
Launch and run your gift card program without building anything or managing multiple vendors.
01 · Sell
At the counter, online and on their own: every channel feeds the same program.
Cards
Custom-branded, reloadable or single-use, available as a physical card or e-gift card. Delivered in person or by mail (we handle shipping!), with built-in security.
Cards sold
Web portals
A main store, a corporate store, and a balance portal in your colours.
E-GIFT CARD
Customized to match your look and feel, with a seamless user experience
Guest Services console
Purpose-built for in-mall sales and customer support.
IN-MALL SALES AND SUPPORT
Secure, user-friendly web application with automatic updates.
Card sales without staff, all day.
02 · Engage
Rewards and tools that keep your card in their pocket and your mall on their mind.
Promotions module
Purchase bonuses and action-based rewards. Run broad, VIP, or targeted campaigns, online and/or in-mall.
Campaign settings
Campaign type
Channels
Properties
Participating merchants
Target audience
Wallets
Each balance keeps its own rules.
Balances
Mobile app
Balances, eligible stores, transactions, lock card, and more.
TRANSACTIONS
03 · Manage
One back office for every property, every channel and every report.
Business Suite
All your data, all your dashboards and all your reports, centralized in one place.
LAST 30 DAYS
Evolve to a fully integrated solution.
No manual bank transfers. Everything is automated.
See the platform in action.
From kickoff to launch in about six weeks.
We shape the card experience, rules and distribution model around your objectives.
We prepare your cards, onboard merchants, and configure portals for a seamless go-live.
Offer physical or digital cards through the channels that fit your audience.
See sales, distribution and usage data in one place to support better decisions.
Your reputation and ours depend on every customer interaction. We’re committed to getting it right.
A dedicated team answers your questions from design through growth.
One in-house team answers balance, transaction and replacement requests.
We onboard participating merchants and answer their questions, so acceptance stays high.
Proven results
Hello represents a significant innovation and a great opportunity to develop our gift card offering for the benefit of our communities. The technology behind the card opens up possibilities previously inaccessible to retailers, customers and Cominar.
Marie-Andrée Boutin
Vice-President, Development and Real Estate Operations, Cominar
20%
better merchant acceptance
A closed-loop program across Cominar’s mall portfolio improved merchant gift card acceptance by 20%.
Read the story
30
days to launch
A shared gift card program launched across three flagship properties in 30 days, ahead of the holiday season.
Read the story
90%
of consumers pay contactless
Across Groupe MACH’s program, 90% of consumers pay with contactless.
Read the story
Ready to write your own success story?
Learn more
FAQ
Yes! You can launch your new program with Hello while continuing to honour cards already in circulation through your existing program. Your customers can continue using their remaining balances during the transition.
No. Every store in your mall that accepts Visa automatically accepts the gift card. Tenants have nothing to integrate or install, and no training is needed. New tenants can accept it from the day they open. Your whole mall is covered, with no added work for your team or your retailers.
Yes, through a branded online store included in the program.
Yes. Hello can deploy a consistent program across a portfolio while preserving each property's brand and operating needs.
Hello supports implementation, team training, bilingual customer care, compliance and fraud monitoring.
